This Refund and Returns Policy ("Policy") is part of the DANET Hub Terms and Conditions (the "Terms") between you and Zengara, LLC, doing business as DANET Hub ("DANET Hub," "we," "us"). Capitalized terms not defined here have the meanings in the Terms. If this Policy conflicts with Sections 11–12 of the Terms, this Policy controls.

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PART A. WHO REFUNDS WHAT

 

A.1 Purchases from Sellers. Buyers pay Sellers directly (Terms § 10.1). Refunds for Goods and Services bought from a Seller are issued by that Seller, to the payment method you used. DANET Hub does not receive, hold or refund your payment for these purchases. Every Seller must follow this Policy, and we enforce it under our Seller Standards.

A.2 DANET Hub fees. We refund Platform Fees (Membership Plans, Paid Listings and other fees paid to DANET Hub) as described in Part C.

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PART B. PURCHASES OF GOODS AND SERVICES FROM SELLERS

 

B.1 Standard return window. Unless the Listing showed a different return policy before you placed your order (see B.2), you may return most Goods within 14 calendar days after delivery for a refund.

B.2 Listing-specific return policies. A Seller may offer a longer, shorter or no-returns policy, but only if it is shown clearly on the Listing before you buy. No Listing policy can limit your rights under B.7 (damaged, defective, wrong or not-as-described items) or B.8–B.9 (late, unshipped or undelivered orders), or your rights under applicable law.

B.3 Items that can't be returned. Unless an item is damaged, defective, wrong or not as described, the following can't be returned:

• (a) perishable goods;

• (b) personalized or custom-made items;

• (c) intimate apparel and personal-care items with broken seals;

• (d) hazardous materials;

• (e) gift cards;

• (f) digital downloads once accessed;

• (g) any other category clearly marked "Final Sale" on the Listing before purchase.

B.4 Condition of returns. Items returned under B.1 must be unused and in their original condition and packaging, with all accessories, manuals and free items included. A Seller may reduce a refund to reflect damage or missing parts caused by the Buyer, if it gives the Buyer photos or a written description of the problem.

B.5 How to request a return. Start a return from your order page or by messaging the Seller through the Platform within the return window. The Seller must respond within 3 business days with return instructions and an address. If the Seller doesn't respond, contact us under B.10.

B.6 Return shipping. [Choose one:]

• For returns under B.7, the Seller pays return shipping. For change-of-mind returns under B.1, you pay return shipping unless the Listing says otherwise. Restocking fees are allowed only if shown on the Listing before purchase, may not exceed 10% of the item price, and never apply to returns under B.7.

B.7 Damaged, defective, wrong or not-as-described items. If an item arrives damaged or defective, is the wrong item, or doesn't materially match its Listing:

• (a) tell the Seller through your order page within 14 calendar days after delivery, or within any longer period the Listing or a written warranty provides, and include photos where possible;

• (b) you may choose a full refund, including any shipping charge you paid, or a replacement, if the Seller has one;

• (c) the Seller pays any return shipping. The Seller may instead let you keep the item and still issue the refund.

B.8 Orders not shipped on time. Each Seller must ship within the dispatch time on the Listing, which may never be later than 14 calendar days after order confirmation (Terms § 11.3). If a Seller can't ship within that time, it must, before the dispatch deadline, notify you of the new shipping date and let you choose to wait or cancel for a full refund. If you cancel, or the Seller can't ship at all, the Seller must refund you in full within 7 business days. If you paid by credit card, the refund must be credited within one billing cycle.

B.9 Orders delayed in transit or not received. Orders to free-shipping addresses generally arrive within 9–18 business days after order confirmation (Terms § 11.3). If an order that shipped on time hasn't arrived by the end of the estimated delivery window, the Seller must send you a delay notice with tracking information within 5 business days. If the order still hasn't arrived 21 business days after the end of the estimated window, or tracking shows it was lost, you may cancel and get a full refund within 7 business days. The Seller may instead send a replacement at no cost, if you agree.

B.10 Refund timing and method. Except as stated in B.8 and B.9, Sellers must issue approved refunds to your original payment method within 10 business days after receiving the returned item, or after confirming you don't need to send it back. Your bank or card issuer may take extra time to post the refund.

B.11 Cancelling before shipment. You may cancel an order for Goods without charge before it ships, through your order page or by messaging the Seller. The Seller must confirm the cancellation and refund you within 7 business days.

B.12 Services. Each service Listing must state the Seller's cancellation, rescheduling, deposit and refund terms before you book. If a Seller doesn't perform a booked Service, or cancels it, you are entitled to a full refund of amounts paid for the part not performed. Disputes about the quality of a Service are between you and the Seller, but you may ask us for help under B.13.

B.13 How DANET Hub helps. If a Seller doesn't follow this Policy, report it through support@danethub.com within 30 days after the problem arises. We may review the order history and messages, contact the Seller, and take action against the Seller's Account, including warnings, removing Listings, suspension or termination. Because we don't handle payments between Members, we can't issue the refund ourselves or guarantee that a Seller will pay. Nothing in this Policy limits any right you have to dispute a charge with your card issuer, bank or payment service. That is one reason we recommend paying by credit card or another payment method that offers buyer protection, rather than wire transfer, cash or cryptocurrency.

B.14 Job Postings. DANET Hub does not charge job applicants any fee. Job Posting fees paid by employers are Platform Fees and are covered by Part C.

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PART C. REFUNDS OF DANET HUB PLATFORM FEES

 

C.1 Automatic renewal. Paid Membership Plans renew automatically at the end of each billing period (monthly or annually, as you choose at checkout). Each renewal is charged at the then-current price to your payment method on file, until you cancel. Before you buy, we will show you the price, how often you'll be charged, the renewal terms and how to cancel, and we will ask for your express consent. After purchase, we'll send a confirmation with these terms that you can keep.

C.2 How to cancel. You may cancel at any time, fully online, using the "Cancel Plan" button in your Account settings, or by sending the cancellation email we provide in your Account settings and in every renewal notice. You can also cancel by contacting us at support@danethub.com. If we show you a retention offer, a "click to cancel" button will remain visible the whole time, and using it completes your cancellation immediately.

C.3 Effect of cancellation. Cancellation stops all future renewal charges. Your plan stays active until the end of the billing period you've already paid for. Except as stated in C.4–C.7 or required by law, we do not give refunds or credits for partial billing periods.

C.4 Annual plans. If you cancel an annual plan within 14 days after it is first bought or renewed, we'll refund the annual fee in full minus the value of Paid Listing credits you've already used. Before each annual renewal, we will send you a reminder 15 to 45 days ahead stating the renewal date, the price and how to cancel.

C.5 Free trials and promotional prices. If a plan starts with a free trial or discounted price, we'll show the price that applies afterward before you sign up. If the trial or discount lasts more than 31 days, we'll remind you 3–21 days before it ends. You won't be charged if you cancel before the trial ends.

C.6 Price changes. We'll notify you of any price increase for your plan at least 14 days and no more than 30 days before it takes effect, together with instructions for cancelling. The new price applies from your next renewal after the notice period.

C.7 Paid Listings and promotions. Paid Listing and promotion fees are earned when the Listing or promotion goes live and are not refundable, except that we'll give you a refund or credit, at your choice, for the unused part if:

• (a) the Listing or promotion couldn't be published or shown as purchased because of a fault on our side; or

• (b) we remove it for a reason not caused by your breach of the Terms, Seller Standards or Prohibited Items Policy.

No refund is due when we remove content because it violates those rules.

C.8 Termination of your Account.

• If we end your paid plan or Account for convenience, or stop offering your plan, we'll refund the unused part of any prepaid Platform Fees.

• If we end it because you materially breached the Terms, no refund is due, except where the law requires one.

• If you close your Account, C.3 applies.

C.9 Billing errors. If you believe we charged you by mistake, contact us at support@danethub.com within 30 days of the charge. We'll investigate and correct confirmed errors, refunding to your original payment method within 10 business days. This section doesn't limit your rights under the Fair Credit Billing Act or your card issuer's rules.

C.10 Taxes. Refunds of Platform Fees include any sales tax we collected on the refunded amount.

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PART D. GENERAL

 

D.1 Your legal rights. This Policy adds to, and does not reduce, any rights you have under consumer protection law. If a law gives you greater rights, those rights apply.

D.2 Changes. We may update this Policy by posting a new version with a new "Last Updated" date. Changes don't apply to orders placed or fees paid before the change takes effect.

D.3 Contact. Zengara, LLC dba DANET Hub, Issaquah, WA 98027 · support@danethub.com· 425-571-9475